FAQ
Who should take ReFrame?
Anyone who wants to increase their knowledge of the biblical story, and how it informs our lives as Christians today. ReFrame was originally designed for a western Christian audience, but worldwide demand for the resource has demonstrated that its content is globally relevant. The content does assume some previous exposure to the biblical story but some groups have found it helpful for those who are just beginning to ask questions of faith
Who can lead ReFrame?
Anyone with experience leading small groups. ReFrame content has been designed so that the leader does not need to have theological training. We recommend that all leaders watch the entire series in advance of leading a course so that they understand the direction of the material, and can facilitate discussion more effectively.
What if I want to access ReFrame, but can't afford it?
Contact us. It is important to us that cost should not prevent anyone from taking ReFrame. Alternate pricing is available for those who need it. Contact reframe@regent-college.edu for more information.
I want to run ReFrame for several groups in my church. How does group licensing work?
If you plan to run multiple courses at once, you are welcome to either purchase as many individual copies of ReFrame as you need to equip each group or to purchase a group license, which enables you to run unlimited courses within your organization for a single fee. The cost of a group license is calculated based upon the number of people who are part of an organization, not the number of people taking the course. For example, a church with a congregation of 100-199 members that intends to run ReFrame concurrently in six small groups at the same time will find it more cost effective to buy a group license than to buy individual copies.
The group license never expires and may not be sold or transferred to any other organization. Once an organization downloads the videos, it is welcome to share them within that organization. A Group License does not entitle an organization to share ReFrame with the general public or to sell it. See below for more information on how to share ReFrame within your organization.
How do I share the materials from my group license within my church or organization?
Organizations have found that one of the most effective ways of sharing these files with their members is through a password protected video sharing site such as VIMEO. This enables members to either stream or download the videos. Organizations can also place copies of the videos on a USB drive or external hard drive and allow people to copy it directly to their computers. You may also burn a copy of the videos onto DVDs and make those available for sharing.
Someone in my group missed a session. Am I allowed to share the digital episodes with that person?
Yes, digital episodes may be shared with group members in this situation. We simply ask that you practice fair use and not keep copies of these videos afterwards. Imagine having a copy of a single DVD that you passed around within your group. In the same way, at the end of the course, there should only be one set of episodes stored in a single place. Group licenses are an exception to this scenario.
Q. What are the copyright restrictions for using ReFrame as part of a paid course or event?
You are permitted to use up to two complete episodes in their entirety or up 60 minutes of clips from ReFrame with each clip being no more than 10 minutes long. In addition, you are free to use ReFrame in its entirety at paid events where the fees are only sufficient for a modest cost recovery and the course or event is not accredited. If you would like to use ReFrame for other situations please contact us at reframe@regent-college.edu to discuss a solution that addresses your situation.
Q. Will I be charged duties on orders shipped internationally?
In most cases ReFrame orders fall within existing exemption allowances for orders shipped internationally, however this will vary depending on the country in question. The shipping provider will add and charge any applicable duty charges to the order when the product is delivered to you. It will not be charged as part of the order online. Digital orders outside of Canada and the USA will not be charged any taxes or duties.
Q. Will the DVD play in my country?
The DVD is encoded in NTSC format and is "region free". This means that the DVD is not restricted by geographical region. However, the DVD player does need to be able to play in NTSC format. Currently, NTSC format is used in North America and parts of Asia and South America while PAL format is predominately used in Europe, Africa, Australia and some parts of Asia. Most PAL formatted DVD players, TVs, and computers are also able to play NTSC formatted DVDs, but you should check your user manual or contact the manufacturer to be sure. If your DVD player is not able to play the NTSC formatted DVDs then your best option at this time is to select the digital version for ReFrame.
Q. I have a specific question and need to speak to someone. How can I do that?
Send an email to reframe@regent-college.edu with your question and we will be happy to help you.
